1st Line IT Support Analyst
1st Line IT Support Analyst – Swindon – £26,000 to £29,000 (office based)
Swindon/Wiltshire growth organisation are looking to add an IT Support Technician/Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the business.
Key Responsibilities:
- Provide first line support to the business via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
- Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
Qualifications and Skills:
- Experience in IT Support.
- Knowledge of Windows operating systems.
- Proficient in supporting Microsoft Office 365 and Active Directory.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and excellent customer service.
- Driving licence.
For more information on this Swindon/Wiltshire based role please contact pete@ jiyuconsulting.co.uk
1st Line IT Support Analyst – Swindon – £26,000 to £29,000 (office based)
Apply for this job Send to a friend