Salesforce Support Specialist

Salesforce Support Specialist – £35,000 to £40,000 – Swindon based x2 days per week

The Salesforce Support Specialist will play a critical role in maintaining and enhancing the Salesforce platform for our Swindon based client. You will be the primary point of contact for Salesforce users, providing support, troubleshooting issues, and ensuring the smooth operation of the Salesforce environment. Your expertise will be vital in helping the team maximize the use of Salesforce to achieve defined business objectives.  Furthermore you will provide training for the Salesforce platform.

Key Responsibilities:

• Provide first-line support for Salesforce users, addressing and resolving technical issues, and responding to user inquiries.
• Monitor and manage Salesforce support tickets, ensuring timely resolution and high user satisfaction.
• Troubleshoot and diagnose issues related to Salesforce functionality, data integrity, and integrations with other systems.
• Perform regular system maintenance tasks, including user management, data cleanup, and system performance monitoring.
• Assist in the development and delivery of Salesforce training and documentation for end-users.
• Collaborate with Salesforce developers and administrators to implement system enhancements and updates.
• Ensure compliance with Salesforce best practices and data security policies.
• Stay current with Salesforce updates, features, and best practices to provide informed support and recommendations.

For more information on this Swindon/Wiltshire based Salesforce Support position please contact pete@ jiyuconsulting. co. uk

Salesforce Support Specialist – £35,000 to £40,000 – Swindon based x2 days per week

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