IT Service Desk Manager

IT Service Desk Manager

Location:  Swindon – 3 days per week in the office

Salary:  c.£60K

Experienced Service Desk manager required to join market leading financial services SME and drive forward the function, delivering first class service to users.

 

Core responsibilities:

• Take responsibility for the team’s compliance with agreed ITIL processes.
• Own resolutions of all IT calls by working with other support teams.
• Proactively look at ways to reduce call volumes by working with the Problem and Technical Training Manager.
• Establishing and maintaining relationships with key stakeholders, ensuring customer satisfaction.

 

Suitable applicants will have experience in the following:

• Experienced in managed team supporting in excess of 1000 users.
• In-depth understanding of Helpdesk best practice and ITIL
• Formal management experience of helpdesk and service delivery specialists
• Strong technical foundation with excellent O365, desktop and application support skills.

 

 

IT Service Desk Manager – Swindon – £55K – £60K

For more information on this IT Service Desk Manager role please contact:

tom @ jiyuconsulting. co. uk

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