Major Incident Manager – ITIL

Major Incident Manager – ITIL

Belfast client are looking for a Major Incident Manager to join their team onsite in Belfast.  In this critical role, you’ll lead the response to major IT incidents, ensuring rapid resolution and minimal impact to business operations.

Key Responsibilities:

• Own and lead the Major Incident process from initiation through to resolution and post-incident review.
• Coordinate and communicate effectively with technical teams, stakeholders, and senior management during high-impact incidents.
• Act as a central point of contact for all major incident escalations.
• Ensure timely updates and clear communication throughout the incident lifecycle.
• Drive root cause analysis and contribute to continual service improvement initiatives.

Required Skills & Experience:

• Strong Major Incident Management background in a fast-paced IT environment.
• ITIL v3 or v4 certification is essential.
• Hands-on experience with BMC Remedy or similar ITSM tools.
• Excellent communication, coordination, and decision-making skills.
• Ability to remain composed and focused under pressure.

This Role Is 100% Onsite

You’ll be working alongside our technical and service teams in our Belfast office. Onsite presence is essential to facilitate real-time collaboration and response.

For more information please contact pete @ jiyuconsulting. co. uk

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