Technical Services Manager (ITIL / Service Management)
Technical Services Manager (ITIL / Service Management) Newtownabbey, Belfast area
£34,000 to £37,000 + £11,100 shift allowance.
We are working with a well-established organisation in Newtownabbey who are seeking an experienced Technical Services Manager to lead and develop their Technical Support function. This role is ideal for a service-driven leader with a strong ITIL Service Management background proven Incident Management expertise and ideally a knowledge of networking.
You will lead technical support–focused shift teams, own major incident processes, and act as a key bridge between technical teams and senior stakeholders.
Key Responsibilities
- Lead, mentor, and develop Technical Support / Service Desk teams
- Own and manage Incident, Problem, and Change Management processes in line with ITIL best practice
- Drive service performance through KPIs, SLAs, and continual service improvement (CSI)
- Ensure robust incident response, root cause analysis, and post-incident reviews
- Collaborate with infrastructure, applications, and third-party vendors
- Contribute to service strategy, process optimisation, and operational maturity
Your background
- Proven experience leading technical support–focused teams
- Strong background in ITIL-based Service Management and comfortable working shifts.
- Demonstrable Incident Management experience, including Major Incident leadership
- Experience working in operational IT environments (infrastructure, applications, or managed services)
- Ability to communicate effectively with both technical teams and non-technical stakeholders
- Strong organisational, leadership, and decision-making skills
- ITIL Certification (Foundation or higher)
- Exposure to regulated or enterprise-scale environments
For more information please contact pete@jiyuconsulting.co.uk
Technical Services Manager (ITIL / Service Management) Newtownabbey, Belfast area
£34,000 to £37,000 + £11,100 shift allowance.
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