IT Support Analyst
IT Support Analyst – Bristol – £20,000 to £25,000
Bristol growth organisation is seeking an IT Support Analyst to join their established IT team. As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company’s IT systems and providing technical assistance to employees.
Responsibilities:
- Provide first-line technical support to internal users via phone, email, or in person.
- Troubleshoot hardware, software, and network issues, and escalate problems when necessary.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Set up and maintain user accounts and access permissions.
- Monitor and maintain computer systems and networks.
- Assist with IT projects and initiatives such as software upgrades and system migrations.
- Document IT procedures, configurations, and troubleshooting steps.
- Conduct user training on IT systems and tools.
- Stay updated with emerging technologies and trends in IT support.
Requirements:
- Proven experience as an IT Support Analyst or similar role.
- Solid knowledge of IT systems and applications, including Windows OS, Microsoft Office Suite, and basic networking.
- Experience with Active Directory and IT security best practice.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong customer service orientation.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Benefits:
- Competitive salary based on experience.
- Opportunities for professional development and training.
For more information on this central Bristol based role please contact pete@ jiyuconsulting. co. uk
IT Support Analyst – Bristol – £20,000 to £25,000
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